Shipping / Billing
Shipping within North America takes about 1 - 7 business days.
International shipping may take between 3 - 20 days.
Please keep in mind of potential shipping delays, customs, duty according to your country’s requirements, and it is customer’s responsibility to account for the above.
Shipping prices are estimated at check-out. Shipping cost may be updated after purchase, whereby our customer support will reach out to you to inform you of any changes made.
Incorrect shipping/delivery information will not be our responsibility, so please double check your address before placing your order that is recognized by Canada Post or International Registered Post. We are unable to redirect orders after items have been dispatched and we cannot refund or replace items that are tracked as being delivered.
Returns / Exchange
Custom projects are non-refundable.
Collection pieces can be returned or exchanged within 7 days upon receiving. Returning or exchanging items have to be in its unworn, original state with no damage. Please email us as soon as you want to return at dear@ourifine.com
Refunds will not be accepted simply for change of mind. Please consider this prior to placing your order. Please do not hesitate to contact us at dear@ourifne.com with any questions you may have before making a purchase.
Repair inquires due to manufacturing faults can be made within the first 1 month from the delivery date with no additional cost upon inspection at our office in Vancouver, BC by our jewelers. In this case, proof of purchase must be provided. Manufacturing faults do not include: damage via wear and tear, oxidized or fading plating, broken chain, cracked / broken stones or pearls, or deformation of rings or earrings etc.
Shipping cost incurred from sending items to our office is customer’s responsibility.
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